D.I.R.T.F.T

DIRTFT or Do It Right The First Time - Sounds so simplistic but is amazingly powerful. Do your employees hope they did the job right or do they know they got it right? This does require having defined Service Levels and measures. It may even require an internal certification program. Geno Auriemma - the Coach of the UCONN Women's Basketball Team - which is known for excellence was once asked - How long do you practice to achieve this level of excellence?