A Deep Dive Into Leadership

The Creative Difference - Jay Bower

Last week, I livestreamed with Jay Bower, were you in attendance? Catch the replay now!

How Do You Improve Service Levels?

Author James Clear wants us to focus on getting 1% Better Each Day. When you make plans for next year, don't just project but improve. When asked why customers choose their company, most leaders say "good service". My question is - how do you know? What are you measuring? How many errors do you really make? by customer, by product or service? Per Day, Week and Month? And what is the Cost of these Errors? 

Leadership Insights with Michael LeBlanc

Did you tune in to my recent livestream event? Catch the replay now!
Michael LeBlanc - President of CCi Voice - shares his insights on his Why, his Goals as a leader, his view on What makes a good Leader, the Benefits of Vistage Peer Advisory Groups and what he wants his legacy to be.

How good is your Team at Asking Questions?

If you scored your team on their ability to ask good questions, what would their scores be? Or perhaps more importantly, how much have they improved since joining your team? What have you done to help them improve? I have seen in our Vistage Peer Advisory Groups that we get better at asking questions because we practice this skill every session. 

Lessons in Leadership from Megan Palmer Rivera

Megan Palmer River from Palmers Market and Catering shares her Lessons in Leadership including What she learned from the Covid Pandemic and how it changed her perspective. The importance of creating a culture to enable your employees to succeed. How clarity is the foundation for building trust with your team. And finally, looking at the next 100 years as a vision for a 5th Generation business. 

The Importance of Problem Solving Skills

How important is problem solving to your company's future?
How did your team learn their problem solving skills? Are they as good as they need to be?
Perhaps more importantly, how do they improve ?

Insights on Leadership from Mario Smith - CEO of Waters Construction

Today we hear from Mario Smith - CEO of Waters Construction. Mario takes us through some of the twists and turns on his journey to successful CEO. He shares his Goals and his Why. He gives us his perspective on what makes a good leader. He also describes the impact of Vistage on him and his business. And he offers a surprising take on what he thinks his legacy will be. 

How do you rate your Sales Effort?

Listen to the story of three manufacturers and their different sales approaches. How do you compare? Is your sales effort Active, Reactive or Proactive? Is your KPI or measure of effectiveness based on how you close sales on every customer that you meet? How are you at finding more customers? And how are you at generating more events or partnerships that let more customers come to you?

How do you treat your Vendors?

There is a lot written about how to treat Customers - but what about Vendors? Vendor relationships are often overlooked. It is difficult to be a top performing company without top service from your vendors.
 
 

Where did you learn Teamwork?

Every Leader I talk to stresses the importance of Teamwork. What are you doing to development the skills needed to work as a team in your people? Let's look at what is needed - Project management skills, Communication skills, Listening Skills, Giving Feedback, Getting Feedback, Working as a Team Leader, Working as a Team Member, Working together and getting an Assessment of their Strengths and Areas for Improvement.